Promoting Your Accessible Destination, with Olivia Novak

Episode 318

podcast photo thumbnail



Olivia Novak is the marketing manager for Discover Lancaster. Helping people is Olivia’s passion, and being a resource for others as they plan their trips to Lancaster appeals to that passion. Lancaster, PA, is an up-and-coming destination with so much to offer; from heritage to adventure, there truly is something for everyone.

Olivia’s background in sports has strengthened her understanding of the human desire for experiences. As a former college athlete and Final Four National Tournament participant, she has seen firsthand how to build one moment into a larger-than-life experience.

On this episode of Destination on the Left, I talk with Olivia Novak about Visit Lancaster’s successful partnership with the Baltimore Ravens and how her small DMO negotiated the relationship. She also offers great advice for young professionals starting out in the tourism industry and shares more about the accessibility project that they are in the midst of launching to make sure their destination is open to all abilities.

What You Will Learn in this Episode:

  • How Visit Lancaster is standing out from the crowd by partnering with professional sports teams such as the Baltimore Ravens
  • Olivia shares her advice for destination marketers interested in tapping into the sports world
  • Projects that Olivia and Visit Lancaster are excited about in 2023, particularly sharing more information about their destination’s accessible attractions
  • The importance of trust, leaning on your team, and believing in where you’re going when you’re coping with challenges
  • How Visit Lancaster has successfully collaborated with neighboring destinations to create the Keystone Crossroads trail to attract more visitors to the region
  • Olivia’s thoughts on how to move forward and develop your career as a young professional in destination marketing

Trusting the Right Opportunity Will Present Itself

Olivia shares her insights on the negotiation process in the destination marketing world. She emphasizes the importance of customizing packages to fit the needs of both parties, especially for smaller destinations. Olivia encourages destinations to have open conversations and find a mutually beneficial agreement with organizations, whether it’s a sports team or any other larger entity.

Olivia also discusses her strategic decisions on which events Discover Lancaster wanted to invest their time and energy into and the importance of being confident in saying no to opportunities that aren’t right for you.

Accessible Lancaster

Olivia discusses her efforts to promote Lancaster as an accessible destination for all visitors. This involved creating resources, such as a comprehensive and accurate guide on their website, highlighting accessible attractions, hotels, restaurants, and activities. She also shares more about their collaboration with Tempest, an agency that specializes in creating accessible guides for destinations.

We talked about the DMO’s efforts to partner with local influencers, including a wheelchair user and a family that focuses on accessible travel due to their son’s Spinal Bifida. The goal is to craft staycation experiences for these influencers and have them share their experiences with the public.

Community Focused

Finally, Olivia emphasizes that Lancaster County and its businesses are an integral part of the fabric of the community and need to be represented in the resources provided by the Visitor’s Bureau. She acknowledges that the bureau currently only represents a small portion of the community and outlines the plans to center the needs of the community as a whole in their offering going forward.


We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more o​f. Here is a quick tutorial on how to leave us a rating and review on iTunes!

Related Podcasts